Help is here! Try our FAQ's
Please use our FAQ's section to find the answer to many of the issues that you might encounter, our Technical Support Team generally find that email seems to raise the most questions.
This section is up dated on a regular basis , please visit again if you don't find the answer or call technical Support
View our FAQ's
Many of the questions you will have are probably listed in our FAQ section
Question; Are my emails and data backed
Answer;
Hilbourne.com maintains regular backups of Exchange mailboxes. In the event of data corruption or loss, our backup procedures will restore data to within 24hrs of its original state.
This does not cover you for any data loss caused by yourself ? i.e. we cannot restore data that you might have inadvertently lost or deleted.
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Question; Can't send an email attachment
Answer;
Your attachment is larger than 5 MB. This is the maximum size allowed by our SMTP servers, for any single email.
Action: Reduce the size of your attachment, either by putting it into a zip file (to compress it), or by splitting the attachment into several parts and sending each part in a separate email.
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Question; How do I remove emails that I cannot download?
Answer;
This article applies to:
All Windows Accounts
All Linux Accounts
Summary
This article describes how to get rid of an email that is difficult to download. This situation can arise if the email is too large, or you have too many emails.
Procedure
To remove an unwanted email, use a web-based mail retrieval system. See the article Using WebMail to Access your Email Remotely.
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Question; How do I see the headers of an email?
Answer;
Using Outlook Express:
Open Outlook Express.
Right-click on the appropriate email and select the Properties option from the menu that appears.
Click on the Details tab. The email's headers are shown in a scrollable box called Internet Headers.
Highlight all of the header text in the box, and press Ctrl-C to copy the text onto the clipboard.
You can now paste the header text into the body of an email and send it to Technical Support.
Using Outlook:
Open Outlook.
Right-click on the appropriate email and select the Options item from the menu that appears. The email's headers are shown in a scrollable box called Internet Headers.
Highlight all of the header text in the box, and press Ctrl-C to copy the text onto the clipboard.
You can now paste the header text into the body of an email and send it to Technical Support.
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